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BioRePeel

Returns & Refunds Policy

Last updated: September 27, 2026

This Returns & Refunds Policy applies to purchases made from RePeel Chemicals Store through repeelchemicals.com. We supply professional aesthetic, chemical peel and skincare products primarily to clinics, licensed professionals and business customers. Please review this policy before placing an order.

Return policy summary

  • Change-of-mind returns: Not accepted after dispatch.
  • Incorrect, damaged or defective products: Contact us within 3 calendar days of recorded delivery.
  • Return method: By tracked mail or courier after receiving return authorization from us.
  • Return shipping cost: Paid by RePeel Chemicals Store when we approve a claim for an incorrect, damaged or defective product.
  • Refund processing: Approved refunds are issued to the original payment method within 10 business days after inspection.

Products that cannot be returned

Because our products may be professional-use, hygiene-sensitive, sterile, sealed, temperature-sensitive or subject to controlled storage requirements, we cannot accept returns or exchanges after dispatch for change of mind, an ordering mistake or products no longer required.

We cannot accept products that have been opened, unsealed, used, tested, altered, improperly stored or returned without authorization. This restriction helps protect product integrity, safety and traceability.

Incorrect, damaged or defective products

Please inspect your order promptly after delivery. Contact us within 3 calendar days of the courier’s recorded delivery if:

  • you received a product different from the product shown on your order confirmation;
  • a product arrived materially damaged in transit; or
  • a product has a verified defect that was present when delivered.

Email info@repeelchemicals.com and include your order number, the product name, a clear description of the issue, photographs of the product, batch or lot details where visible, the shipping label and the outer and inner packaging. Keep all products and packaging until we finish reviewing the claim.

How to request a return

  1. Email info@repeelchemicals.com within the applicable reporting period.
  2. Wait for written return authorization and return instructions.
  3. Pack the authorized item securely in its original packaging, including all supplied components.
  4. Send it using the tracked mail or courier service specified in our instructions.

Do not send a product back without written authorization. The return address and shipping instructions will be provided after a claim is approved. Unauthorized returns may be refused and may not qualify for reimbursement.

Return shipping costs

If we approve a return because RePeel Chemicals Store supplied the wrong product, or because the product arrived damaged or defective, we will provide a prepaid return method or reimburse the reasonable authorized return-shipping cost. Original shipping charges are refunded only when the return results from our error or where applicable law requires it.

We do not reimburse unauthorized shipping, expedited shipping selected without our approval, customs charges, import duties or costs arising from an incorrect address, refused delivery, failed customs clearance or customer ordering error.

Inspection, replacement and refunds

We inspect authorized returns after receipt. If the claim is approved, we may offer a replacement or issue a refund, depending on product availability and the nature of the issue. Approved refunds are sent to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the credit.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us at info@repeelchemicals.com.

Order cancellations

To request cancellation, contact us as soon as possible. We can cancel and refund an order only if it has not entered dispatch processing or been handed to a courier. Once an order has shipped, the return restrictions in this policy apply.

Delivery problems

For missing parcels, delayed delivery, customs issues or an order marked delivered that you cannot locate, review our Shipping & Delivery Policy and contact us promptly. Courier investigations and claim deadlines may apply.

Mandatory legal rights

Nothing in this policy excludes rights that cannot legally be limited in the customer’s jurisdiction. Where mandatory law provides greater rights, those rights will apply.

Contact us

For return, refund or cancellation questions, contact:

For additional purchase terms, please read our Terms & Conditions.

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