Shipping & Delivery

Shipping & Delivery

Reliable worldwide delivery for professional aesthetic and skincare orders.

RePeel Chemicals Store supplies clinics, qualified practitioners and wholesale customers in destinations worldwide. Orders are processed after payment has cleared and are sent through an appropriate professional courier according to destination, package size and service availability.

Order processing

In-stock products are normally prepared for dispatch on the same or next business day after cleared payment. Products requiring transfer from a supplier or partner warehouse may need approximately three to five additional business days before onward shipment. Orders are processed Monday through Friday, excluding public holidays.

Courier services

Depending on the destination and package requirements, orders may be shipped through DHL Express, UPS, FedEx, USPS or another suitable professional courier.

Tracking and estimated delivery

Tracking information is sent when available after the package has been registered or collected by the courier. Delivery times vary by destination and service. Customs inspections, public holidays, remote locations, severe weather and local courier disruption may require additional time, so estimated delivery dates are not guaranteed.

Shipping charges

Shipping charges are separate from product prices unless expressly stated otherwise. The final amount depends on the destination, postal code, package dimensions and weight, courier service and delivery speed. The applicable charge is displayed during checkout or confirmed before dispatch.

Customs duties and import requirements

International orders may be subject to import taxes, customs duties, brokerage charges, permits or local documentation requirements. The customer is the importer of record and is responsible for confirming that products may be legally imported and used in the destination country and for paying charges imposed by local authorities.

Delivery information and failed delivery

Please provide a complete recipient or business name, street address, city, postal code, country, telephone number and email address. Customers should monitor tracking and respond promptly to courier or customs requests. Additional costs caused by an incorrect address, refusal, an unclaimed package or failure to complete customs clearance may be charged to the customer.

Damaged, missing or incorrect orders

Inspect the package promptly after delivery. Contact us as soon as possible if the parcel is visibly damaged, an item is missing, the quantity is incorrect or you received the wrong product. Keep the products, shipping label, outer packaging and internal packing materials because photographs or courier documentation may be required.

Storage after delivery

Customers are responsible for following the manufacturer’s storage and handling instructions immediately after delivery. Products requiring controlled storage should be transferred to the appropriate conditions without unnecessary delay.

Questions about delivery

For delivery availability, shipping charges, tracking or an existing order, visit our frequently asked questions or contact our team. Include your order number when asking about an existing purchase.